Returns Policy

Returns, Refunds and Replacement Policies

Returns Policy

The International Wing Chun Academy (the 'Academy') is committed to providing its members and customers with the highest level of service possible.

We appreciate the concerns of customers when shopping online and offer a hassle-free 30 day returns policy on all clothing merchandise purchased.

The International Wing Chun Academy's returns conditions are as follows:

  1. The item returned must be unworn, unwashed, unused and in resaleable condition.
  2. The item returned must be received by the International Wing Chun Academy within 30 days of the order's invoice date.
  3. The customer is responsible for all packaging and shipping costs incurred in returning the item to the International Wing Chun Academy. The returns address can be found at the bottom of this page.
  4. The customer must ensure that the item is safely packaged so as to avoid being damaged in transit.
  5. The customer must include a copy of their invoice with the item and a note clearly outlining the reason for return.
  6. The International Wing Chun Academy is not responsible for any goods lost in transit, and thus highly recommends that customers use Registered Post to mail their return items.
  7. Returns of non-clothing items such as books, posters and DVDs are not accepted (subject to our Refunds Policy below).
  8. In the event that the International Wing Chun Academy receives a returned item which does not satisfy these conditions, the following will occur:
    1. The customer will be contacted by the International Wing Chun Academy.
    2. The customer will be informed that their item does not qualify under the International Wing Chun Academy's Returns Policy and that the customer must pay handling and shipping to have the item returned to them.
    3. The customer will be informed that their item will be held for 30 days, after which point the customer will be considered to have forfeited the item without refund, credit or exchange.

Provided that the returned item qualifies under the Returns Policy above, the customer will be granted a voucher for the amount paid for the item (excluding handling and shipping costs).

Refunds and Replacement Policy

An item purchased from the International Wing Chun Academy may qualify for a refund or replacement if it is:

  • Defective by no fault of the customer,
  • Received dead on arrival,
  • Not suitable for its advertised purpose, or
  • Not what the customer ordered (i.e. the wrong size or colour).

    In addition to the condition above, the following conditions apply to items which are to be returned for a refund or replacement:

    1. The item returned must be received by the International Wing Chun Academy within a reasonable period of time. We encourage you to return the item as soon as possible to avoid any hassles.
    2. The customer is responsible for all packaging and shipping costs incurred in returning the item to the International Wing Chun Academy. The returns address can be found at the bottom of this page.
    3. The customer must ensure that the item is safely packaged so as to avoid being damaged in transit.
    4. The customer must include a copy of their invoice with the item and a note clearly outling the reason for return and whether a refund or replacement is being sought.
    5. The International Wing Chun Academy is not responsible for any goods lost in transit, and thus highly recommends that customers use Registered Post to mail their return items.
    6. In the event that the International Wing Chun Academy receives a returned item which does not satisfy these conditions, the following will occur:
      1. The customer will be contacted by the International Wing Chun Academy.
      2. The customer will be informed that their item does not qualify under the International Wing Chun Academy's Returns Policy and that the customer must pay handling and shipping to have the item returned to them.
      3. The customer will be informed that their item will be held for 30 days, after which point the customer will be considered to have forfeited the item without refund, credit or exchange.

    Provided that the item returned qualifies under the Returns and Replacement Policy above, the customer will be entitled to choose between the following two options:

    1. A full refund of the amount paid for the item, plus handling and shipping fees that can be apportioned to that item.
    2. A replacement item, which will be mailed to the customer at no charge.

      Change of Mind Returns

      Change of mind returns of non-clothing items are not accepted.

      Returns Address

      Please contact the Academy via email or phone on +61 2 9264 1999 before sending any items back to us.

      Please safely package all items with a copy of your invoice and a note clearly stating why you are returning the item, and whether you seek credit, a refund, or a replacement, and mail it via courier or registered post to:

      International Wing Chun Academy Returns
      1/355 Sussex St
      Sydney, NSW
      AUSTRALIA 2000

      Important Note on the Above Policies

      The policies above operate in addition to any rights you may be entitled to under the Competition and Consumer Act 2010 (Cth) and any other Australian consumer protection laws and regulations which may apply to you.