Terms of Shipping
Wing Chun Kung Fu Products
We ship all domestic and international orders of DVDs, Books, Training Wear*, Sparring Gear and Training Cards through a number of door-to-door courier services.
*Training Wear items marked as 'Ships from USA' are handled as per the terms below.
'Ships from USA' Items
Orders of items specifically marked as 'Ships from USA' are handled by our fulfilment partner in the USA. You will be given the opportunity to select your shipping method for your order upon checkout.
If you are an Australian customer and have a mix of 'Ships from USA' and standard items in your cart, you will be provided with a combined shipping cost upon checkout which includes:
- The lowest cost method of international shipping for your 'Ships from USA' item(s) (international economy without tracking); and
- Domestic courier shipping for your other item(s).
You will receive email updates from us as each part of your order is fulfilled. Under normal circumstances, 'Ships from USA' items are delivered within 1-2 weeks.
As the importer of the goods, you are responsible for any and all import duties and taxes which may apply to the importation of your order into Australia.
Once your order has been sent out, you will receive a confirmation email containing a tracking number which you can use to track your order on the carrier's website.
We are not responsible for items which are lost in transit. We will ship your order to the exact address provided by you, so please take care to ensure that your address is provided in the correct format as our system does not validate addresses.
Once we have shipped your order and provided you with a tracking number, all enquiries regarding the delivery of your order should be directed to the carrier.
Items Returned to Sender
In the event that your order is returned to us due to an incorrect or incomplete address being provided by you, we will contact you and require you to provide us with a new address and payment for your order to be posted to the new address.
You will have 30 days to provide us with the new address and payment for postage, after which you will be deemed to have forfeited your order without refund.
A shipping cost will be provided to you during the checkout process and before you submit payment for your order.
Care has been taken to ensure that shipping costs are fair and accurate, but refunds cannot be offered in the event that the actual shipping cost is less than the amount paid during checkout.
Order Processing Time
Orders are typically processed and shipped within 2 to 3 business days of being placed, but we reserve the right to take up to 10 business days to process and ship your order during busy times.
Duties and Taxes (International Orders)
All items entering a foreign country are subject to customs inspection and the assessment of duties and taxes in accordance with that country's national laws. The buyer is responsible for all duties and taxes incurred. The Academy cannot determine these fees during the checkout process. For more information, please contact your local customs office. In the event that the buyer refuses delivery of the shipment, the buyer is responsible for payment of all return duties and taxes.